GP ROCKLEA

Bulk billing doctor rocklea

Open 7 days

Free car parking | New patients welcome

Appointments available

Experienced male & female doctors

Telehealth appointments available

 

CORONA VIRUS INFORMATION

IMPORTANT: If you have a fever, cough, sore throat or shortness of breath and you have travelled overseas in the past month –  Please contact us via phone prior to making a booking or visiting the medical centre.

CALL (07) 3493 0880

FLU SHOT AVAILABLE - $20.00 BOOK NOW

CORONA VIRUS INFORMATION

IMPORTANT: If you have a fever, cough, sore throat or shortness of breath and you have travelled overseas in the past month –  Please contact us via phone prior to making a booking or visiting the medical centre.

CALL (07) 3493 0880

Communication policy

Each Doctors policy on receiving and returning phone calls and electronic communication may vary. All urgent phone and electronic communication are given to the Registered Nurse on duty to triage and follow up with the Doctor concerned. All non-urgent patient communication with the Doctors is passed on by our reception team. All communication is triaged to ensure the information is given to the appropriate staff member or GP in a timely matter.

Health Information

As part of our commitment to providing quality healthcare we maintain files containing information concerning your health history.

The following types of information are maintained:

  • Personal details such as your name, address, date of birth; Medicare number (where applicable) (for identifications and claiming purposes only)
  • Medical information including; Medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors.
  • A patient’s personal information may be held at the practice in various forms; As electronic records (as we are a paperless practice), visual x-rays, CT scans, and photos.

Access

We advise that as a patient of this practice you have a general right of access to any information we hold concerning you. Please note there are exceptions. We are happy to discuss these with you. Should you wish to access this information we encourage you to do so in writing, and we will respond within a reasonable time.

This practice will take reasonable steps to correct personal information and from time to time the practice staff will ask patients to verify their personal information so files can be updated accordingly.

As part of our commitment to preserving the confidentiality of the information contained in your medical record, we advise that strict secure storage policies are observed in this practice. Your electronic records are accessible only by staff of this practice and are protected by security password. As we are a paperless practice all correspondence is scanned into your file and then the document is shredded. Each member of our staff understands the importance of doctor/patient confidentiality.

Use and Disclose of Information

Personal information will only be used for the purpose of providing medical services and for claims and payments, unless otherwise consented to. Some disclosure may occur to third parties engaged by or the Practice for business purposes, such as accreditation or for the provision of information technology. These third parties are required to comply with the policy.

Confidentiality

Medical files are handled with the utmost respect for patient privacy. A patient’s file will be accessed by the medical practitioner, and when necessary, for example in the absence of a patient’s usual medical practitioner, by other medical practitioners in the practice. It may also be necessary for our staff to handle medical files from time to time to address the administrative requirements of running a medical practice. Noosa General Practice staffs are bound by confidentiality requirements as a condition of employment by signing a confidentiality agreement upon commencement of employment which remains in place during and after employment with the practice. Such confidentiality requirements will be observed if it is necessary for them to view your records.

Your Concerns

If you have any concerns about the way staff or doctors are handling your privacy or you need to access your information please speak to one of our staff or to your doctor as appropriate.

If you are unable to resolve the issue with the practice you can contact the: Privacy Commissioner

P: 1300 363 992
W: www.privacy.gov.au